POWWHer® aims to process and dispatch all orders quickly and securely to help your products arrive safely and on time.

Orders are typically processed within 1–2 working days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, promotional launches, or holidays, dispatch times may occasionally be slightly longer.

We currently ship throughout the United Kingdom.

Estimated delivery times:

• Standard UK Delivery: 2–5 working days
• Tracked Delivery: Estimated at checkout where available

Delivery times are estimates and may vary depending on the courier service and your location.

Standard UK delivery is free on all orders. Any additional delivery options and charges will be clearly displayed at checkout.

Any free shipping promotions will be clearly stated on the website where applicable.

Where tracking is available, you may receive tracking information by email once your order has been dispatched.

Please allow time for tracking updates to appear after dispatch.

Customers are responsible for providing accurate delivery information at checkout.

POWWHer® is not responsible for delays, losses, or failed deliveries resulting directly from incorrect or incomplete shipping details provided by the customer.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

hello@powwher.com

We will work with the courier service to help resolve the issue as quickly as possible.

Please note that occasional delays caused by courier services, weather conditions, or peak delivery periods are outside of our control.

If your order arrives damaged, please contact us as soon as possible and include:

• Your order number
• Photographs of the packaging and product
• A brief description of the issue

We will review the issue and arrange a replacement or refund where appropriate.

International shipping may become available in the future. Any international shipping options, delivery times, customs charges, or import duties will be clearly displayed at checkout where applicable.

If you have any questions regarding shipping or delivery, please contact:

POWWHER LTD
Trading as POWWHer®
5 Bowlacre Rd
Hyde
SK14 5ES
United Kingdom

Email: hello@powwher.com