At POWWHer®, we want you to feel completely confident when trying our products. That’s why every order placed directly through our website is backed by our 60-day money-back guarantee.

We encourage customers to take POWWHer® consistently for at least 30 days as part of a regular daily routine.

If, after trying POWWHer®, you are not completely satisfied, simply contact us within 60 days of delivery and we will refund your order.

Please note:

• The 60-day guarantee applies only to purchases made directly through the POWWHer® website
• The 60-day money-back guarantee may be claimed once per customer
• Shipping costs are non-refundable under our 60-day money-back guarantee
• Proof of purchase may be required
• POWWHer® reserves the right to refuse refunds where misuse, excessive claims, or abuse of the policy is suspected
• This money-back guarantee is in addition to, and does not affect, your statutory rights.

We aim to keep the process simple, fair, and hassle-free.

To request a refund, please contact:

hello@powwher.com

Under UK consumer law, you generally have 14 days from receiving your order to tell us that you wish to cancel. Once you have notified us of your cancellation, you must return the goods within 14 days.

To qualify for a standard return under consumer cancellation rights:

• Items must be unused and sealed
• Proof of purchase may be required
• Return postage is the customer’s responsibility
• Standard delivery costs will be refunded where required under your statutory cancellation rights

For health protection and hygiene reasons, sealed supplement products cannot be returned under standard cancellation rights once unsealed, unless faulty, damaged, or incorrect.

Statutory refunds will be processed within 14 days of receiving the returned goods, or evidence that they have been returned, whichever is earlier.

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible and include:

• Your order number
• A description of the issue
• Photographs where applicable

We will work quickly to arrange a replacement or refund where appropriate.

Once your refund has been confirmed:

• Refunds will be processed to the original payment method
• Please allow 5–10 working days for funds to appear depending on your bank or payment provider

Customers are responsible for return shipping costs unless:

• The item is faulty
• The incorrect item was received
• The product arrived damaged

We recommend using a tracked delivery service when returning items.

If you have any questions regarding returns or refunds, please contact:

POWWHER LTD
Trading as POWWHer®
5 Bowlacre Rd
Hyde
SK14 5ES
United Kingdom

Email: hello@powwher.com