Refunds & Returns Policy

60-Day Money-Back Guarantee

At POWWHer®, we want you to feel completely confident when trying our products. That’s why every order placed directly through our website is backed by our 60-day money-back guarantee.

We encourage customers to try POWWHer® consistently for at least 30 days to allow time for the ingredients and benefits to build with regular daily use.

If, after trying POWWHer®, you are not completely satisfied, simply contact us within 60 days of delivery and we will refund your order.

Please note:

  • The 60-day guarantee applies only to purchases made directly through the POWWHer® website
  • Only one refund may be issued per customer
  • Shipping costs are non-refundable
  • Proof of purchase may be required
  • POWWHer® reserves the right to refuse refunds where misuse, excessive claims, or abuse of the policy is suspected

We aim to keep the process simple, fair, and hassle-free.

To request a refund, please contact:

hello@powwher.com

Your 14-Day Consumer Rights

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your items.

To qualify for a standard return under consumer cancellation rights:

  • Items must be unused and unopened
  • Products must be returned in their original packaging
  • Proof of purchase may be required

Due to hygiene and safety reasons, opened supplement products cannot be returned under standard cancellation rights unless faulty, damaged, or incorrect.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery and include:

  • Your order number
  • A description of the issue
  • Photographs where applicable

We will work quickly to arrange a replacement or refund where appropriate.

Refund Processing

Once your refund has been approved:

  • Refunds will be processed to the original payment method
  • Please allow 5–10 working days for funds to appear depending on your bank or payment provider
Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The incorrect item was received
  • The product arrived damaged

We recommend using a tracked delivery service when returning items.

Contact Information

If you have any questions regarding returns or refunds, please contact:

POWWHer®
5 Bowlacre Rd
Hyde
SK14 5ES
United Kingdom

Email: hello@powwher.com